1 – INTRODUCTION
We (KLH Gates & AUtomation) take privacy and data protection very seriously, and as such fully comply to the best of our ability to the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. By using our website you agree that you have read our privacy policy and understand how we collect and use your data and your rights as an individual. Please be aware that the transmission of information via the Internet is not completely secure. Any transmission of your data to our website is at your own risk.

2 – HOW WE COLLECT, USE AND STORE YOUR DATA
2.1 Contact Forms: If you submit details on our contact forms you are directly supplying use of the information that you have given. You will also be supplying us with an IP address from the machine you used to submit the form. There are no hidden fields and we make no assumptions or groupings based on the information you supply. The data you supply is used to make direct contact back to you. By submitting a form you have given consent for us to contact you in relation to the matter discussed or offered by the form. Submissions from forms are stored in two ways;
a) An email is sent to one of our staff members who will contact you. The staff member will not use your data for any other purpose than communicating directly. Your data will be kept only by that staff member (unless your issue is passed to another staff member) and not kept any longer than necessary.
b) The data you submit along with your IP address is kept securely in our database as a back-up. This is only kept for if the email in (a) is not received. These backups are kept indefinitely.

2.2 Cookies & Tracking Tools: By using our website you accept that we will store a cookie on your computer. This cookie will store information about your usage on our website but holds no personal information. Our cookies are used for tracking your behaviour on our website and allow us to improve your experience and that of others. We do not personally identify you with this information. Your cookie for Google Analytics is stored for 26 months but is reset on each new activity. You can delete your own cookies by following instructions for your browser. For more information about cookies, please visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

2.3 Referrals & Re-marketing: If you visit our website from a third party we may identify the referral (where you linked from) and match this to your IP. If the third party holds further information on you this may be accessible to us through the third party. We do not store any of this data, it is held securely by third parties. Third parties we use are Facebook, Twitter, Instagram, MailChimp, Trustpilot and Google.

2.4 Offline Data Collection: If you provide us directly with any personal information we will add it to our database of contacts. By giving us your email address or phone number you have given permission to be contacted. Your data is kept securely and will only be removed when you opt-out.

3 – YOUR RIGHTS
The GDPR includes the following rights for individuals:
the right to be informed
the right of access
the right to rectification
the right to erasure
the right to restrict processing
the right to data portability
the right to object
the right not to be subject to automated decision-making including profiling

If you want to access the information we hold please email us. We may charge an admin fee to cover our costs.

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COMPOSITE BOARDS

Satisfied KLH Customers

We are exceptionally proud of our Google reviews, here is a sample!

Excellent
Based on 104 reviews
Stacey - Rose Gold Events
Stacey - Rose Gold Events
February 15, 2024
Highly recommend 👍🏻 Excellent Customer Service, rapid response & repaired within the hour.
James Butler
James Butler
February 1, 2024
Messaged Kris after recommendation about a fault with my gates. Within 24hrs Kris arrived, fixed the issue, really pleasent to deal with, very professional, will definitely use for routine maintenance and upgrades.
Andrew Bullingham
Andrew Bullingham
January 31, 2024
I can’t praise the owner of the company enough. Great communication Dealt with my gate issue in super fast time Ordered potentially necessary parts and job completed less than 48hrs from initial contact. Shame there isn’t 6 stars !!! Many thanks again Chris Kind Regards Andrew
Jason Swift
Jason Swift
January 28, 2024
Kris and the team have done a fantastic installation the team were all very friendly and offered expert advise. Would highly recommend
Richard Lee
Richard Lee
January 25, 2024
Very pleased with KLH. Kris and Lucas carried out the work in a Professional manner, arrived on time and kept me informed throughout the process. Highly recommended
matthew garlick
matthew garlick
January 17, 2024
I ordered two side aluminium pedestrian gates from KLH Gates for my recently renovated property. Quality of product and installations paramount to me and Kris and his team did not disappoint. Kris made two site visits before final installation to ensure everything went smoothly. I am am extremely pleased with the final product and would highly recommend KLG Gates.
Neil Feve
Neil Feve
January 12, 2024
Fantastic service and advice from Kris and his team. They can’t do enough to help support you , Would highly recommend
Gary Bailey
Gary Bailey
December 22, 2023
Kris was recommended to me by one of my customers who had used him. Any way Kris came over to view and advise on different options, they gave me a time scale and was quicker than initially stated. Once on the site Kris was clean and tidy in everything they did. Kris takes a great pride in the finished product and once done he even polished the gates.
Leanne Harris
Leanne Harris
December 1, 2023
I couldn't have been more pleased with Kris and his team in fixing my electric gate. They succeeded where others failed and with exceptional customer service. At last I have someone that knows what he is doing and with a quick turnaround and very reasonable cost for a complicated problem.
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